Last Revised: March 2025
By joining Positivity Market, the Member agrees to pay Positivity Market the costs, charges, fees and expenses set out in the Contract, including specifically and without limitation those set forth in this Schedule 4. The following is not exhaustive and other specific fees, costs and charges may apply. The parties agree that these charges are a genuine estimate of the costs that are likely to be incurred by Positivity Market in the event of the Member taking any of the actions described herein.
1. Returning a equipment late (in addition to the per hour fees for use of the equipment)
£35 per late hour or any part thereof, up to a maximum of £105 per late return. Only applies to Positivity Market Roundtrip reservations.
2. Returning a equipment with less than one-quarter tank of fuel
£35 if you return a Positivity Market equipment with less than one-quarter tank of fuel. Applies to both Positivity Market Roundtrip & Positivity Market Flex equipment.
3. Charges for cancelled or shortened reservations on Positivity Market Roundtrip
3.1 All charges will be cancelled or refunded for a reservation (i) of less than 8 hours cancelled or changed 3 hours or more before the reservation was scheduled to begin or (ii) 8 hours or longer cancelled or shortened 24 hours or more before the reservation is scheduled to begin.
3.2 For a reservation of less than 8 hours, if you cancel or shorten it less than 3 hours before it is scheduled to begin, you will be obligated to pay for the entire amount of the original reservation (a portion of which may appear on your invoice as a cancellation or change fee and a portion of which may appear as usage fees).
3.3 For a reservation 8 hours or longer, if you cancel less than 24 hours before it is scheduled to start, you will be obligated to pay for the full amount of the reservation, up to a maximum amount of one daily rate (a portion of which may appear on your invoice as a cancellation or change fee and a portion of which may appear as usage fees).
3.4 For a reservation 8 hours or longer, if you shorten the reservation less than 24 hours before it is scheduled to start, you will be obligated to pay for actual usage plus a cancellation or change fee equal to the remaining portion of the original reservation, with the cancellation/change fee capped at one daily rate (a portion of which may appear on your invoice as a cancellation or change fee and a portion of which may appear as usage fees).
3.5 In addition, Members will be charged a £2.95 Agent Reservation Charge for reservations, extensions or cancellations which are made by a Member Services representative and not through the website, smartphone or our automated phone system. Applies to both Positivity Market Roundtrip & Positivity Market Flex equipment.
4. Damage Fee
If you are involved in an accident you will be charged up to the maximum amount of your Damage Fee unless you have purchased a DFW. The Damage Fee is subject to change at Positivity Market’s discretion. Please see the Rate Schedule applicable to your driving plan for your current maximum Damage Fee. Please note that, as provided in Section 5.1 of the Contract, a Member may be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the Member’s failure to comply with the terms of the Contract. Applies to both Positivity Market Roundtrip & Positivity Market Flex equipment.
5. General Fee
For any violation of Positivity Market Rules, Members may be charged a general fee of up to £150 per violation. In addition, the Member may be charged for any costs incurred by Positivity Market (including all repair and recovery costs, legal fees, including, without limitation, attorneys’ fees) (a) anytime a visit to the equipment is required as a result of Rules violation or otherwise as the result of actions of the Member or (b) for any other failure by a Member to comply with any provision of the Contract or the Rules, other than those Rules for which a specific fee or charge is specifically provided in the Contract. Without limiting the generality of the foregoing, you will be charged a fee for any oversight, omission, or negligence on your part that inconveniences Positivity Market or other Members, such as failing to return or losing the keys to a equipment, failing to turn off a equipment’s headlights, failing to plug in an electric-powered equipment at the end of reservation, causing or permitting damage to a equipment which requires repair or cleaning of such equipment (internal or external), returning a equipment to the wrong place or leaving the car in a restricted parking zone, not paying a parking ticket, failing to advise Positivity Market immediately of any theft, vandalism or damage relating to the equipment, etc. Members charged for such costs shall be entitled to an itemized list of charges. Members may be charged for estimated costs pending final repair. Applies to both Positivity Market Roundtrip & Positivity Market Flex equipment.
6. Other Additional Fees
The following fees apply across both Positivity Market Roundtrip & Positivity Market Flex reservations:
| Processing of Offences | |
| Replacement of Equipment ignition key | At cost |
| Equipment Towing | At cost |
| Call-out Fee(incl. towing incidents or relocation of equipment, at-fault damages, transfer of Positivity Market Flex cars from outside of the Zipzone, etc.) | £40 incl. VAT |
| Offence charge(incl. speeding fine, parking ticket, etc.) | At cost |
| Offence charge processing fee | £30 incl. VAT |
| Special Cleaning charge | At cost |
| Dirty Equipment Fee | £35 |
| Other Fees | |
| No-Accident Letter | £15 incl. VAT |
| Replacement of Positivity Market Key ID | £10 incl. VAT |
| Replacement of Faulty Positivity Market Key ID | Free |
| Extended Hold Fees (Positivity Market Flex) | £2 for 15 minutes£4 for 30 minutes£8 for 60 minutes |
| Airports Fees | Gatwick: £25Heathrow T5: £10 |
| Damage Administration Fee | £30 incl. VAT – No Third Party Involved £50 incl. VAT – Third Party Involved |
| Charger Cable Replacement | At Cost |
